Support
Shipping & Care
Shipping
We currently offer free shipping within the United States only. From the time your order is placed, please allow 5–7 days total, which includes both production and delivery. Each piece is framed and prepared individually rather than kept pre-made in stock, which is what allows for this level of craftsmanship. Every framed piece ships ready to hang.
If Something Arrives Damaged or Incorrect
We take great care in how every piece is packaged, but if your artwork arrives damaged, defective, or incorrect, contact us within 14 days of delivery at contact@loreandcanvas.com with photos of the damaged item and its shipping box. Once verified, we will send a replacement at no additional cost to you.
Lost Packages
If your carrier confirms that a package has been lost in transit, we will send a replacement at no additional cost.
Order Changes & Cancellations
Because each piece is custom-framed to order, we're unable to offer exchanges or refunds for a different size or frame color once production has begun. Please review your selections carefully before completing your order. Delivery delays caused by carriers are outside of our control and are not eligible for compensation; estimated delivery times are not guaranteed.
Caring for Your Piece
To help your piece stay beautiful for years to come: keep it out of direct sunlight to preserve color richness over time, avoid hanging it in high-humidity spaces like bathrooms, and clean the glass gently with a soft, dry cloth — avoid ammonia-based glass cleaners, which can affect the frame finish over time.